Seat Assignment

  1. Passengers can choose seats to sit more comfortably on all A320 flight routes.
  2. Detail price of GreenZone and RegularZone as follows :
    Product Row Price Benefit
    GreenZone+ (GZN) 1  IDR 205,000 Mineral Water 330 ml.
    GreenZone (GZN) 2-5  IDR 165,000 Mineral Water 330 ml.
    12& 14  IDR 195,000 Mineral Water 330 ml.
    RegularZone+ (RZN) 6-10  IDR 125,000 Mineral Water 330 ml.
    RegularZone (RZN) 11-31  IDR 85,000 Mineral Water 330 ml.
  3. Purchase of this product can be done in all Citilink channel that is, website, mobile apps, call center, ticketing office, and check-in counter.
  4. Procedures for claiming additional services GreenZone and RegularZone:
    1. Show us the following boarding passes with tickets listed on the GreenZone and RegularZone payments to our cabin crew, for passengers who purchase this product on websites, mobile apps, ticketing offices, and call centers.
    2. Show the following boarding pass with proof of payment from our cashier or officer to cabin crew, for passengers who buy at check-in counter.
  5. Especially for seats on lines 12 & 14:
    1. Can only be purchased at check-in counter.
    2. Lines 12 & 14 are emergency seats, and are only for passengers who meet the criteria. Click this link (www.citilink.co.id/faq) channel "above plane", for more information.
    3. Passengers are required to complete an approval certificate form to occupy the available emergency seats at check-in counters.
    4. If the seats on the 12th & 14th rows are not yet filled, the cabin crew will direct passengers to fill the seats free of charge, but passengers do not get a compliment.
  6. For passengers who do not purchase this product but require special treatment, such as; elderly, pregnant women, parents carrying young children and disabilities, cabin crew are authorized to move the passenger seat and passengers do not get a compliment.
  7. Passengers shall not be permitted to transfer seats during flight.
  8. This product is valid only on the first flight and not for connecting flight and for seat option following availability on the next flight.
  9. Terms of refund :
    1. Passengers may file a refund for this product with applicable terms and provision via email to refund.involuntary@citilink.co.id .
    2. Passangers who to claim refund must be had a proof of payment for the seat.
    3. Refunds will be given as long as the passenger has not used the benefits of this product and the refund time frame is 1 month after submission.
    4. If a passanger can not give a proof of payment, refund can not be made.
    5. If a passenger has made a purchase transaction but has not received benefit from the GreenZone / RegularZone, please email via email to complaint.handling@citilink.co.id or through the Website citilink www.citilink.co.id on the live chat menu located right down.
    6. Passenger can be moved by ground handling staff or flight attendant for safety reasons, the passenger can submit a refund with applicable provision.
  10. Citilink is not responsible for service if passengers can not show boarding pass along with proof of payment / e-ticket contained GreenZone / RegularZone transaction.
  11. Citilink will not charge passengers if passengers do not choose seats (automatic assign seat).
  12. Citilink reserves the right to change the terms and conditions at any time without prior notice.
  13. The Prices shown include tax (VAT).
  14. Products that have been purchased cannot be refunded at the request of the passenger (Voluntary).
  1. Following the provisions of PKPS 121,585 (b) and SE No. 14 of 2021, the use of Emergency Seats (seats 12 and 14) and 1 (one) row in front or 1 (one) row behind the emergency window (seats 11 and 15) ) is not allowed for:
    • Female passengers who are pregnant.
    • Passengers traveling with infants.
    • Passengers who have limited mobility (obesity).
    • Passengers with special needs (persons with disabilities).
    • Passengers under 15 years old.
    • Elderly passengers (elderly).
    • Passengers who cannot understand cabin crew instructions.
    • Passengers who are not willing to help.
  2. The check-in process for passenger seats number 11 & 15 must be done at the Check-In Counter.
  3. If a passenger sits in seats 11, 12, 14, and 15 and it is found that the passenger does not meet the predetermined criteria, Citilink has the right to change the seat of the passenger.
  4. If passengers who meet the criteria above occupy the emergency seats and 1 row in front or 1 row behind the emergency seats, then Citilink officers have the right to transfer their seats and the request for a refund for the purchase of a seat cannot be made (non-refundable).
  1. Passengers can choose seats to sit more comfortably on all ATR flight routes.
  2. The details of the price of seat selection with the type of ATR aircraft are as follows :

    Product

    Row

    Price

    Benefit

    Green Zone

    1 (Emergency seat)

    IDR85.000,-

    Mineral Water 330 ml

    16 - 19

    IDR115.000,-

    Mineral Water 330 ml

    Regular Zone

    2 - 15

    IDR55.000,-

    Mineral Water 330 ml
  3. Purchase of this product can be done in all Citilink sales channels, namely the website, mobile apps, call center, ticketing office, and check-in counter.
  4. Procedure for claiming benefits for purchasing seat assignments on ATR aircraft:
    1. Show the following boarding pass with the ticket stated in the nominal GreenZone or RegularZone to our cabin crew for passengers who buy this product on the website, mobile apps, ticketing office, and call center. 
    2. Show the following boarding pass with proof of payment from our cashier/officer to the cabin crew, for passengers who buy at the check-in counter.
  5. Special provisions for seats in the emergency seat (row 1) and 1 (one) row in front or behind the emergency seat:
    1. Untuk emergency seat (row 1) hanya dapat dibeli di Check in Counter.
    2. The criteria for passengers who are not allowed to sit in the emergency seat (row 1) and 1 (one) row in front or behind the emergency seat are:
      • Female passengers who are pregnant. 
      • Passengers traveling with infants. 
      • Passengers who have limited mobility (obesity). 
      • Passengers with special needs (persons with disabilities). 
      • Passengers under 15 years old.
      • Elderly passengers (elderly). 
      • Passengers who cannot understand instructions.
    3. If row 1 (emergency seat) has not been filled, the cabin crew will direct the passenger to fill the seat free of charge, but the passenger will not receive a compensation. 
    4. The check-in process for passengers sitting in the emergency seat (row 1) and 1 (one) row in front or behind the emergency seat must be carried out at the Citilink Check-In Counter. 
    5. If a passenger sitting in the 1 (one) row in front or behind the emergency seat, it is found that the passenger does not meet the predetermined criteria, Citilink has the right to change the seat for that passenger. 
    6. If it is found that a passenger who meets the above criteria occupies an emergency seat and 1 row in front or 1 row behind the emergency seat, then Citilink officers have the right to transfer seats and the request for a refund of the seat purchase fee cannot be made (non-refundable).
  6. Passengers are not allowed to change seats during the flight.
  7. This product is only valid on the first flight and not for connecting flights and for seat options following availability on the next flight.
  8. Terms for Refund:
    1. Passengers can apply for a refund for this product with applicable terms and conditions via email to refund.involuntary@citilink.co.id 
    2. Passengers who wish to make a refund must have proof of official payment for the seat purchase. 
    3. Refund requests cannot be accepted if it is more than 1 month after the flight.
    4. If the passenger cannot provide proof of official payment then refunds cannot be made. 
    5. If the passenger has made a purchase transaction but does not receive benefits from the GreenZone or RegularZone, please report it through the Citilink website www.citilink.co.id in the live chat menu located at the bottom right.
  9. If the passenger is transferred by the ground handling officer or cabin crew officer for safety reasons, the passenger can apply for a refund under the applicable provisions. 
  10. Citilink is not responsible for the service if the passenger is unable to show his/her boarding pass along with proof of payment/e-ticket which is stated in the GreenZone or RegularZone transaction. 
  11. Citilink will not charge passengers if the passenger does not choose a seat (automatically assign seat). 
  12. Citilink reserves the right to change the terms and conditions at any time without prior notice.
  13. Products that have been purchased cannot be refunded at the request of the passenger (Voluntary).