FAQ

You may check the ticket price on website www.citilink.co.id, Book Flight Menu. Or Mobile App Citilink.

You may check the status of your ticket on the website www.citilink.co.id. Manage My Booking Menu. Enter the 6-digit confirmation number and the passenger's last name Click here.

For domestic flights the counter opens 2 hours before departure and closes 30 minutes before departure. Especially for Soekarno Hatta International Airport, it closes 45 minutes before departure. For International flights the counter opens 3 hours before departure and closes 1 hour before departure. For web/mobile check-in only for domestic flights starting from 48 hours before departure time.

You can visit Citilink's website here Click here Enter the 6-digit confirmation number and last name of one of the passengers then click “Find Booking”. Click on the name of the passenger who will do online check-in and click continue.

Free checked baggage allowance promo is valid for all domestic and international flight routes (specifically for DPS-DIL, DIL-DPS, DPS-POM and POM-DPS routes) as much as : 20kg for flights with Airbus A320 aircraft and 10kg for flights with ATR aircraft per passenger.


The combined dimensions of the individual must not exceed 81 cm (T) x 119 cm (L) x 119cm (D) and the weight must not exceed 32kg.

Before leaving the arrival terminal, make sure your baggage is in good condition. If you find damage, before leaving the arrival terminal make sure you make a report to the Baggage Service or Lost & Found Department for domestic or international to obtain a Proof of Report (PIR). The Staff will identify the level of damage as Minor or Major to determine the compensation value, referring to the rules and procedures applicable on Citilink Flights. If your report is made after you have left the arrival terminal. Our officers will make a report instead of a PIR. However, this report cannot be used as proof of liability.

Pre-Book Meals (PBM) are available when purchasing tickets or visiting the website www.citilink.co.id

Citilink sells a wide range of meals, from snacks to main meals (while supplies last). You can place your order directly during your flight.

You can visit the website https://groupbook.citilink.co.id/  

You can visit the website Click here

You can submit a cancellation/refund application to the relevant travel agent.

Own channel : Website, Mobile App, Contact Center, Customer Service at Airport and other Citilink Sales channel

You may cancel/request a refund by following the applicable terms & conditions Click here 

Is a child aged 6-12 years who will and or when traveling/traveling by plane (Airlines) in a normal and healthy physical and mental condition without being accompanied/accompanied by an adult (Parent/Child Guardian and/or Adult) who is responsible during the flight.

  1. UM passengers when booking/traveling are aged from 6 years to 12 years.
  2. UM passengers are accepted on Citilink Indonesia domestic flights.
  3. UM passengers must be in good physical and mental health        
  4. There must be a seat reservation in advance (Confirmed Booking)
  5. Confirmed Booking applies Point to Point, for Transit: same day/same plane or Over Night is not permitted/not permitted.
  6. Transportation is valid from airport to airport.
  7. The UM name must be appropriate and valid for the flight stated on the document/ticket.
  8. Ensure pick-up data and record completely who the person will pick up at the destination station.
  9. If there is no pick-up for the UM and/or it does not match the previous pick-up data on arrival, then the UM is returned to the Original Station at the first opportunity, the costs incurred are borne by the Passenger/Parents/Family."