Company Information

Citilink Indonesia has become the fastest growing airline in Indonesia since 2011 at the time when it took the first Airbus A320 aircraft and accelerated growth as part of Garuda Group’s effort to compete aggressively on the budget traveler segment.

PT Citilink Indonesia is a subsidiary of Garuda Indonesia which based on the Natakusumah Notarial Deed No. 01 dated January 6^th, 2009 in Sidoarjo, East Java. The deed of establishment was approved by Ministry of Law and Human Rights (Kemenkunham) under approval letter No. AHU-14555.AH.01.01 year 2009 dated April 22^nd, 2009. Citilink Indonesia's shareholder at the time of its establishment was 67% PT Garuda Indonesia (Persero) Tbk. ("Garuda") and 33% PT Aerowisata ("Aerowisata").

Since May 2011, Citilink Indonesia’s flight was managed by Garuda Indonesia’s Strategic Business Unit (SBU) which operated under Garuda’s AOC and using Garuda flight number.

In accordance with Deed no. 62 dated 26 October 2017 regarding the Statement of Shareholders' Decision on Amendments to the Articles of Association of PT Citilink Indonesia, Citilink's share ownership consists of 98.65% of Garuda Indonesia and 1.35% of Aerowisata.

With the provision of flight license SIUAU/NB-027 dated January 27^th, 2012 and flight certificate AOC 121-046 dated June 22^nd, 2012, Citilink Indonesia began to operates independently since July 30^th, 2012 with IATA flight code "QG", ICAO designation "CTV" and call sign “Supergreen”.

Citilink is an airline under the auspices of the Garuda Indonesia Group, serving flights with the system from city to city.

Based in Jakarta and Surabaya, in 2024 Citilink will serve more than 86 routes to 50 destinations including Jakarta, Surabaya, Batam, Banjarmasin, Denpasar, Balikpapan, Yogyakarta, Medan, Palembang, Padang, Makassar, Pekanbaru, Lombok, Semarang, Malang , Kupang, Tanjung Pandan, Solo, Manado, Jayapura, Samarinda as well as international routes to Timor Leste, Malaysia, Singapore and Australia.

As proof of its success in its commitment to improving customer service, Citilink has won several awards such as the Top IT Implementation Airlines Sector award from the Ministry of Communication and Information Technology in 2017, the Transportation Safety Management Award from the Ministry of Transportation in 2017, a four-star accreditation from an industry rating agency in world aviation, SKYTRAX for two consecutive years from 2018, the TripAdvisor Traveler's Choice Award that has been obtained for three consecutive years from 2018, won the 4-Star Low-Cost Airline predicate Airline Passenger Experience (APEX) version for the third time, Skytrax COVID-19 Airline Safety Rating in 2021, as well as various other prestigious awards.

Citilink always implements strict health protocols in all of its flight operations, from pre, in, to post-flight by referring to the health protocol stipulated by the government to ensure all flights run optimally while still prioritizing health and safety for all customers.