Passenger Assistance

Syarat dan Ketentuan:

1. Get the Passenger Assistance by Joumpa service by pre-booking Joumpa Airport VIP Service products via the Citilink mobile app for :

   NO	Airport Code	City	Price
   1	CGK & DPS	Cengkareng & Denpasar	Rp279.000
   2	KNO, SUB, UPG, BPN, JOG & YIA	Kuala Namu, Surabaya, Ujung Pandang, Balikpapan & Yogyakarta	Rp179.000
   3	HLP, LOP, PLM, PNK, AMQ, BDJ, BDO, BTH, BTJ, DJJ, MDC, PDG, PKU, SOC, SRG, BIK, BKS, DJB, KOE, LBJ, MKW, TKG, TJQ, PGK, AAP, FLZ, GNS, BWX, DTB, TNJ, MJU, MKQ & NBX	Halim Perdanakusuma, Lombok, Palembang, Pontianak, Ambon, Banjarmasin, Bandung, Batam, Aceh, Jayapura, Manado, Padang, Pekanbaru, Solo, Semarang, Biak, Bengkulu, Jambi, Kupang, Labuan Bajo, Manokwari, Bandar Lampung, Tanjung Pandan, Pangkal Pinang, Samarinda, Sibolga, Gunung Sitoli, Banyuwangi, Silangit, Tanjung Pinang, Mamuju, Merauke, & Nabire	Rp154.000

   *Effective per October 1st, 2023
2. Passengers who purchase Joumpa pre-book products through the Citilink mobile app are required to show their boarding pass or e-ticket containing the PSJD or PSJA SSR code to Joumpa staff.
3. Passengers are entitled to the following facilities:
   
   • Departure (PSJD): Services in the form of baggage handling, Document Verification, Check-In Process, and Passenger Delivery to the Boarding Gate.
   • Arrival (PSJA): Services in the form of meeting customers at a designated location close to the arrival door/area, accompanying and assisting customers to the baggage claim area and helping to collect baggage as well as accompanying and assisting customers to meet the Second Party relation who picks up at the airport.
4. Joumpa product reservation can be made no later than 10 (Ten) hours before the flight.
5. Children aged 0-1 will still be charged the adult rate.
6. Joumpa services that have been purchased cannot be canceled, transferred to other passengers, exchanged, or returned after purchase. (Full refunds are only valid for passengers who have purchased Joumpa products but Joumpa representatives at the departure or arrival airports are closed or not assisted by Joumpa due to operational reasons)

Travel documents that will be checked on the day of departure are showing a Boarding Pass or e-ticket containing the PSJD or PSJA SSR code, Identity Card (KTP / Passport), and Boarding Pass.

Syarat dan Ketentuan:

1. Get Passenger Assistance services by purchasing the Premium Airport Special Services (PASS) product through pre-booking via the Citilink mobile app or website at the following price :

   Airport Code	City	Services	Price
   DPS	Denpasar	Departure	IDR199.000
   		Arrival	IDR199.000
   SUB, UPG, YIA, BDJ, SOC, SRG, LOP	Surabaya, Ujung Pandang, Kulon Progo, Banjarmasin, Solo, Semarang dan Lombok	Departure	IDR145.000
   		Arrival	IDR145.000

   
   

   Effective: October 1, 2024

2. Passengers who purchase the Passenger Assistance PASS product through pre-booking via the Citilink mobile app or website must present their boarding pass or e-ticket containing the SSR code PSPD or PSPA to the PASS staff.
3. Passengers are entitled to the following service benefits:
   1. Departure (PSPD): Greeting at the departure area or designated location, baggage handling, document verification, check-in process, and escort to the boarding gate.
   2. Arrival (PSPA): Greeting at the arrival area or designated location, baggage handling, and accompanying the passenger to meet their relations at the designated area.
4. Passenger Assistance PASS service product bookings can be made no later than 24 (twenty-four) hours before the flight.
5. Children aged 0-1 year will be charged at the adult rate.
6. Purchased Passenger Assistance PASS service products cannot be canceled, transferred to another passenger, exchanged, or refunded.
7. Full refunds apply only if:
   1. The passenger has purchased the Passenger Assistance PASS service, but the PASS representative office at the airport is closed, either in the departure or arrival area.
   2. The passenger is not served by PASS staff without a valid reason.
   3. Operational reasons from Citilink cause the flight to be canceled.
8. The travel documents that will be checked by PASS staff to provide Passenger Assistance services on the day of departure are the boarding pass or e-ticket containing the SSR PSPD or PSPA code and a form of identification (ID card/passport).